FAQ
How do I Place an order?
Placing an order with Obsession Luxury is a seamless journey into the world of exquisite fashion. Here’s a refined step-by-step guide to elevate your shopping experience:
1. Select a Category: Begin your voyage by choosing a category that speaks to your desires—be it Women, Men, or the enticing Sale section to discover your next statement piece.
2. Choose Your Size: Within your selected category, browse our curated collection and select your desired item. Make your selection by choosing your size from the dropdown menu, then graciously click on “Add to Cart” A delightful number will appear next to the shopping bag icon, showcasing the pieces you've chosen to enrich your wardrobe.
3. Proceed to Checkout: When you feel ready to embrace your selections, simply click on the bag icon. This will guide you to a summary page, showcasing all the luxurious items awaiting your commitment.
4. Continue to Checkout: With joy in your heart and anticipation in the air, click on "Continue to Checkout" to advance your luxurious shopping escapade.
5. Enter Your Details: Provide the necessary details, including your address and any relevant information, then click "Place Order." In that moment, you’ll be enveloped in the thrill of securing your exquisite new pieces.
And there you have it—a journey of elegance and ease that reflects the passion for high-end fashion we cherish at Obsession Luxury. Your captivating treasures await!
Do I need an account to place an order?
While you may certainly indulge in the luxury of shopping with us as a guest, we highly recommend creating an account to enhance your experience. By registering, you will effortlessly track and review your exquisite purchases, while also enjoying the convenience of saving your address and personal details. This streamlined approach ensures that your future shopping endeavors with Obsession Luxury are not only seamless but also tailored to your discerning taste. Join our esteemed community and allow us to elevate your shopping experience to new heights of sophistication.
I’ve forgotten my password – what should I do?
Not to worry! Simply navigate to the Log In page and click on the “Forgot password” link. We will promptly send you an email with clear, delightful instructions to assist you in resetting your password. In moments, you’ll regain access to your luxurious shopping experience, allowing you to immerse yourself once more in the world of exquisite fashion we curate just for you.
What method payment do Obsession Luxury Accept?
Obsession Luxury is delighted to offer a variety of payment methods to ensure a smooth and sophisticated shopping experience for our valued customers. We proudly accept Visa, Mastercard, and American Express for your convenience. To explore additional payment options and see our full list of accepted payments, we encourage you to visit our website and view the Payment Icons. Your journey through our exquisite selection of luxury fashion should be as seamless and enjoyable as the treasures you discover. If you have any further inquiries, feel free to reach out—we are here to assist you!
Clearpay
Introducing Clearpay—a revolutionary way to shop that marries luxury with convenience. With this impeccable service, indulge in the exquisite selection of luxury fashion pieces at Obsession Luxury without compromise.
Imagine the thrill of acquiring your most coveted items today, while delightfully spreading the cost across four manageable payments, made bi-weekly and entirely interest-free. This means that you won't just elevate your wardrobe; you'll also do so in a way that elegantly fits your budget.
The process is streamlined and user-friendly. Your first payment is effortlessly processed at the moment you place your order, ensuring that you can seize the moment and add those sumptuous pieces to your collection. The subsequent payments will be automatically deducted from your preferred credit or debit card, allowing you the freedom to focus on flaunting your new finds, rather than keeping track of when to pay.
For those who appreciate a touch of control, Clearpay offers an intuitive platform where you can log in and review your payment schedule. Should the urge strike, you can also make advance payments, giving you greater flexibility and peace of mind.
At Obsession Luxury, we understand that acquiring luxury should be as pleasurable as the pieces themselves. With Clearpay, we are thrilled to provide our discerning clientele with a shopping experience that not only exudes sophistication but also caters to modern desires. Indulge in the world of opulence—today. T's & C's
Klarna
Klarna certainly presents an alluring proposition for those who wish to indulge in the world of luxury fashion with greater ease and flexibility. By offering the option to spread payments over three interest-free instalments, it transforms the shopping experience into one that is not only accessible but also serene.
With the first payment made at checkout, and the subsequent two coming forth effortlessly every fortnight, it allows fashion enthusiasts to acquire their coveted pieces while maintaining financial freedom. The Klarna app enhances this experience further, providing clarity and control over one’s payment schedule, encouraging an informed and thoughtful approach to luxury shopping.
As an esteemed purveyor of high-end fashion, Obsession Luxury recognizes the significance of such accommodating options for our discerning clientele. We believe that the art of luxury is not just in the pieces we curate but in the entire experience we offer—one that fosters confidence and indulgence. With knowledgeable caution in mind, we advise our clients to remain aware of their financial commitments, ensuring that each acquisition aligns with their aspirations, without the weight of undue stress.
So, whether a stunning designer handbag or an exquisite piece of jewelry catches your eye, know that Klarna provides a pathway to realize your style aspirations with ease, allowing you to step into the world of luxury without hesitation. Just remember, every elegant journey begins with mindful choices. T's & C's
How long does delivery take and how can I track my order?
At Obsession Luxury, we understand the anticipation that accompanies your luxurious purchases. Our delivery timeframe typically ranges from 3 to 10 business days, ensuring that your exquisite items arrive in a timely manner. However, please bear in mind that this estimate is dependent on various factors such as customs clearance and payment approvals, which may occasionally introduce unforeseen delays.
To stay updated on your order’s journey, we invite you to visit our Orders and Shipping page, where you will find detailed instructions on how to track your purchase. We want you to be as connected to your luxury experience as possible, savoring every moment of your desire until your coveted items are delicately placed into your hands. If you have any further questions or require assistance, please do not hesitate to reach out; we are here to ensure your experience is nothing short of exceptional.
How much does shipping cost?
At Obsession Luxury, we believe in providing our customers with a seamless and delightful shopping experience. For orders exceeding GBP 200, we are pleased to offer complimentary shipping as a token of our appreciation for your patronage. For orders under GBP 200, a nominal shipping fee will be applied, ensuring that your exquisite selections arrive promptly and securely at your doorstep. Should you have any further inquiries about our shipping policies or need assistance, please don't hesitate to reach out—we’re here to help!
Is my package insured?
Absolutely! At Obsession Luxury, we prioritize the safety and security of your precious purchases. Every package is insured while it is in transit to your doorstep, providing you with peace of mind as you wait to unveil your exquisite selections. Rest assured, we take every measure to ensure that your luxury items arrive in impeccable condition. Should you have any questions or require additional information, feel free to reach out to us—your satisfaction is our utmost priority!
How do I return an item?
Returning an item is a seamless process with Obsession Luxury, ensuring your experience remains as luxurious as our products. Here’s how to initiate your return:
To start a return, you can contact us at info.obsessionluxury@gmail.com
Should you encounter any difficulties along the way, our dedicated customer service team is always here to assist. Feel free to reach out to us at info.obsessionluxury@gmail.com, and we will ensure that your query is handled with the utmost care and efficiency. Your satisfaction and ease in all transactions are our top priorities.
Thank you for reaching out! We aim to make your experience with Obsession Luxury as seamless as possible, even when it comes to processing refunds. Generally, you can expect your refund to be processed within up to 10 working days. This timeframe may vary due to different processing times required by your payment provider.
To expedite your refund and ensure a smooth transaction, we recommend reviewing our Returns Policy. Should you have any further questions or concerns, feel free to ask. We're here to assist you every step of the way!
Are Obsession Luxury items new or pre-owned?
At Obsession Luxury, we pride ourselves on offering exclusively new items, ensuring that each piece reflects the pinnacle of quality and contemporary design. Our commitment to providing only pristine, unworn pieces allows our clientele to indulge in the latest trends and timeless classics with confidence, knowing they are acquiring items that embody luxury and sophistication. Each selection is meticulously curated to ensure it resonates with the aspirations and lifestyles of our discerning customers. Discover the allure of new luxury with Obsession Luxury, where every item tells a story of elegance and passion.
Absolutely! At Obsession Luxury, authenticity is one of our core values. We understand how crucial it is for our customers to trust that the products they purchase are genuine. Therefore, we guarantee that every item in our collection is 100% authentic, meticulously sourced from esteemed brands and designers. Our commitment to excellence ensures that you can indulge in luxury fashion with peace of mind, knowing that you are acquiring pieces that embody the true spirit of sophistication and quality. Your trust is paramount to us, and we take every measure to uphold it.
I can't find an item that im looking for?
We understand that searching for that perfect item can sometimes be a journey in itself. If you can't find what you're looking for, our dedicated customer care team is here to assist you every step of the way. Please email us at info.obsessionluxury@gmail.com, and we will do our utmost to help you locate your desired item. Your satisfaction is our top priority, and we are committed to ensuring that your experience with Obsession Luxury is nothing short of extraordinary. Together, let's unveil the stunning fashion pieces that await you!